Shipping policy

Shipping Policy

At Paw Gear Co., we are committed to providing a smooth and efficient shipping experience for our customers. Below you will find everything you need to know about our shipping process.

1. Shipping Locations

We currently offer shipping to Australia and select international locations. If you are located outside of our shipping zones, please contact us at contact@pawgearco.com for further assistance.

2. Shipping Costs

Shipping costs are calculated based on your order weight, delivery location, and selected shipping method. You can view the shipping fees before completing your purchase at checkout.

Free Shipping:
Enjoy free shipping on all orders over $100 within Australia.

3. Processing Time

All orders are processed within 1-2 business days of receiving payment. Please allow additional processing time during peak seasons or public holidays.

4. Shipping Methods & Delivery Times

We offer the following shipping methods for both domestic and international orders:

  • Standard Shipping (Australia): Typically arrives within 3-7 business days.

  • Express Shipping (Australia): Typically arrives within 1-3 business days.

  • International Shipping: Delivery times vary by country but generally take 7-21 business days.

Please note that these are estimates and delivery times may vary depending on your location and external factors.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information so you can follow the progress of your shipment. You can also track your order by logging into your Paw Gear Co. account.

6. Shipping Restrictions

  • We currently do not ship to PO Boxes.

  • Due to customs regulations, international orders may be subject to additional duties, taxes, or import fees. These fees are the responsibility of the customer.

7. Lost or Damaged Items

In the rare case that your order is lost or damaged during transit, please contact us immediately at contact@pawgearco.com. We will work with the shipping carrier to resolve the issue and provide a solution.

8. Address Issues

Please ensure that the shipping address you provide is correct. We cannot be held responsible for orders shipped to incorrect or incomplete addresses. If you realize that you've entered an incorrect address, please contact us at contact@pawgearco.com as soon as possible so we can make necessary corrections before your order ships.

9. Contact Us

If you have any questions regarding our shipping policy, or need assistance with an order, please don’t hesitate to contact us:

  • Phone: +61 423913749

  • Email: contact@pawgearco.com

  • Address:
    8/719 Princes Highway
    Springvale, VIC 3171
    Australia

Thank you for shopping with Paw Gear Co.. We appreciate your business!